As Managing Director, you could say that I’m responsible for Highlander as a whole. It’s a job that I take immense pride in, helped largely by the fact that I’m constantly surrounded by inspirational, hard-working people that I want to help succeed, no matter what their goal is.

Career-wise, I pursued my childhood passion of football into my early 20s, captaining England Schoolboys and spending two years as a professional at Sheffield Wednesday. When injury put paid to that, I quickly jumped back into education and graduated with a BSc in Business from Sheffield Hallam University. I started to take a very different career path with a graduate management role in Financial Management for Marks & Spencer plc. Shortly after this, I found my first IT-based role at a little-known shop that sold PCs to students; that shop became the Highlander we know and love today after we decided to go ‘business to business’ back in 2001. It’s been a rollercoaster of a journey, but I’m so grateful that I’ve been able to see the business grow, mature, develop, and improve over the 17 years that I’ve worked here.

Outside of work, I try to cram in as much ‘fun’ as I can; spending lots of valuable time with my family and two very active young children, as well as seeing friends for food, drinks, and plenty of football matches.

I love the business that we have built and take great satisfaction in the fact that we provide great services for our clients, while at the same time enriching the lives of everyone in the ‘Highlander family’.

I’ve devoted nearly 20 years of hard work and time into the growth of Highlander as a business, which has ultimately led to my role as the company’s Systems Development Director. I’m responsible for the day-to-day running of the internal Highlander ERP and associated business systems, tasked with developing and refining current business processes through workflows and automation.

During my time at Highlander, I have helped build the technical department up from just 3 engineers supporting 20 customers to a full internal helpdesk and field service team supporting almost 200 customers. As per our company values, I care strongly about the effort and expertise that goes into every implementation and system we develop, as well as for the team around me. It’s exciting to see the business, and our team, continue to improve and the people within it prosper.

A family man at heart, I’ve been married for 30 years. Whilst serving in the Royal Air Force, I met my wife through the prequel to Internet dating (the Internet didn’t exist) known as Pen Friends. 30 years later we have 2 children and 2 grandchildren and hope for more of the latter. Like many of my colleagues, I have a huge passion for football, and am a season ticket-holder at my chosen club.

In my role as Technical Director, I feel fortunate to have found a position that not only helps me channel my own passion and love for technology, but affords me the opportunity to work with a fantastic and highly-skilled team.

Having joined Highlander over 16 years ago as a Workshop Technician, I’m proud to have played a part in growing the business. Everything from developments within the technical department, to the expansion of a broad technology portfolio that is at the heart of everything we deliver for our customers today.

My enthusiasm for IT and technology remains as strong as ever, and one of the most exciting parts of my role is helping the business identify and onboard the latest innovations.

Away from work, I enjoy spending as much time as possible with my young family, and when I can find the time, I’m also a keen mountain biker, although admittedly I have all the gear and no idea.

In my role as Operations Director, I oversee our operations team. We’re responsible for orchestrating service delivery through our technical teams and providing our engineers with a platform to work to the best of their abilities.

I also have responsibility for achieving both ISO 9001 & 14001 quality and environmental standards something which aligns strongly with my own key value of continuous improvement, a desire that is shared across both our department and the wider business.

After completing a Business & Management degree at Sheffield Hallam, my first role was at Dunlop Slazenger co-ordinating the distribution of branded golf equipment to professionals and major events. A subsequent move to a small IT reseller gave me the opportunity to move on to Highlander. Having started in a commercial capacity, I moved into the technical team as Operations Manager, before stepping into my current role.

A frequent 5 am riser for gym sessions each day before work, I see myself as an active person. I’m a big animal lover and love to give back to various charities where I can. I’m also an avid reader and love spending time outdoors. Being lucky enough to live in a semi-rural area, I take any opportunity to get out into the fresh air, so don’t be surprised to see me when you’re out and about enjoying the countryside.

Jesse has been a part of FluidOne since December 2023, first joining the group as Interim Branch Manager of FluidOne Camberley. In addition to his branch management duties, he has served as Group Managing Director – IT Services since April 2025, managing the group’s IT pillar across multiple branches nationwide. In this capacity, Jesse leads the integration of five acquired IT business units into one, driving strategic sales growth for both SMB and Enterprise customers.

With over three decades in the IT and technology sectors, many of them spent as a Managing Director or Sales Director, Jesse has acquired extensive experience in leadership, strategic planning, and overseeing organisational growth.

In his spare time Jesse is an experienced weekend bag carrier during family shopping outings. A long-time supporter of the RYA, he also loves the sea and boating.

Paul Kahn is Chief Executive Officer of FluidOne. A proven leader of global technology and engineering businesses, he previously led KBR Government Solutions International, Cobham’s Communications and Connectivity, and Airbus Group UK, with senior roles at Thales. A Chartered Engineer with an MBA from London Business School, he is a Fellow of the IET. At FluidOne he is focused on customer excellence and scaling our connected cloud across secure connectivity, IT, cyber security, unified communications and AI.