Please note: This post was written by Highlander prior to their rebrand to FluidOne Business IT - Sheffield.
While we’re experts in delivering all kinds of different IT projects for our customers, from cloud services to infrastructure solutions, it’s IT support that really forms the core of what we do. And although we’re proud to provide this support for organisations all over the country, we’re just as passionate about working locally. They say home is where the heart is, and we’re never more at home than when we’re delivering reliable, local IT support for businesses in Sheffield, Rotherham, Barnsley, Leeds, and others across Yorkshire and Derbyshire.
Support to suit you
Our support services offer the rapid response, flexibility, and peace of mind local companies need to help them focus on what matters – running their businesses. IT can go wrong at any time, so we’re always on-hand to ensure your big plans are never thwarted by the unexpected. Importantly, we can provide as much or as little resource as you need, regardless of whether you already have your own expertise in-house, or are starting from scratch. We’re also aware that needs can change, so schedule regular meetings to review your requirements to ensure you continue to receive the right level of advice and support.
Our support packages can be tailored to your business, and include:
Core infrastructure support
Your infrastructure forms the hub of your IT operations, so you need to know it’s performing exactly as it should at all times. We take this burden off your team’s shoulders, freeing up their valuable time and ensuring they’re never distracted with keeping the lights on.
Helpdesk support
Our outstanding SLAs mean 95% of the calls that come into our Helpdesk are resolved by our first-line of support. We don’t pass you from person to person, instead you get straight through to an expert who will do everything they can to get you back up and running.
Full coverage
Your IT estate might span multiple locations, most of your workforce may now be working from home, or you may just want to be sure you’ve got all the bases covered – whatever you need from your IT support, we can do it all.
Live local, love Highlander
The local IT support we’re able to provide ensures our customers enjoy considerable benefits:
One of your team
What sets us apart most is our dedication to becoming an extension of your team. We never want you to feel like we’re faceless, but instead see us as part of the family. That’s why every single one of our customers has a direct point of contact through a nominated Commercial Account Manager and Technical Account Manager. We become so engrained in your work culture that some of our staff have even attended customer board meetings in the past!
Just a phone call away
We’re primed to respond quickly as we’re just around the corner. It can be reassuring for many business owners to know we’re close by in the event of an emergency. For most critical support tickets, we can be on-site in under an hour, minimising downtime and accelerating your recovery. Being closer also means we can stay on-site for longer if the job requires it, which may result in progress you might not have otherwise seen.
Trust and credibility
We’ve established exceptional relationships with the local businesses we work with on a regular basis. Many of our more local customers have been with us from the very beginning. It’s because they know they can trust us, and rely on us to provide the level of support they need. We’ve been delivering IT solutions in and around Sheffield for over 25 years, so really do know our onions when it comes to local support.
Local IT support in lockdown
Due to the COVID-19 pandemic, IT support has been more critical than ever, particularly for local businesses that have had to quickly develop remote working strategies. We’ve been working closely with many organisations during the nationwide lockdown to support our community in making the transition to a different way of working.
Our locality also gives us the advantage of having geo-specific knowledge of any changes in the lockdown restrictions across Yorkshire and Derbyshire, so we’re ready to adapt as necessary. This has meant we’ve been able to continue delivering critical and time-sensitive projects for many of our local customers, including a Sheffield-based hospice and several other organisations providing critical care to members of their community during these testing times.
If you would like to better understand how our local IT support could benefit your business, we’d love to hear from you.
